Terms of Service

1. The service

NeverMiss ATX provides AI-powered phone answering, website chat, lead capture, and related notification services ("the Service") to business subscribers, operated by Gold Labs AI LLC ("we", "us"). By creating an account or using the Service you agree to these terms.

2. Subscriptions & billing

• Plans are billed monthly in advance via Stripe. Free trials convert only if you choose a paid plan.
• Plans include a monthly allotment of call minutes as described on the pricing page; sustained overage may require a plan upgrade, which we will discuss with you first.
• You may cancel anytime; service continues through the end of the paid period. Fees are non-refundable except where required by law.

3. Your responsibilities

• Provide accurate business information — the AI answers based on the knowledge you supply and approve.
• Use the Service only for lawful business purposes; no spam, harassment, or deceptive practices.
• Maintain any legally required notices to your own customers regarding call handling or recording in your jurisdiction.

4. SMS messaging terms

If you opt in to SMS notifications (via the consent checkbox in dashboard settings), you agree to receive automated text messages from NeverMiss ATX at the mobile number you provide, including new-lead alerts and appointment-related updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. You can also disable SMS in dashboard settings or by emailing hello@nevermissatx.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how mobile information is handled — it is never shared with third parties for marketing.

5. AI disclosure

The Service uses artificial intelligence to conduct conversations. AI responses are generated from the business knowledge you provide but may occasionally be imperfect. You are responsible for reviewing captured leads and knowledge content. The AI will honestly identify itself as automated when asked directly.

6. Intellectual property & data

You retain ownership of your business content and lead data. We retain ownership of the Service, software, and platform. You grant us a license to process your content solely to provide the Service. Upon account closure you may request export or deletion of your data.

7. Disclaimers & liability

The Service is provided "as is." We do not guarantee uninterrupted operation, that every call will be answered, or that every lead will be captured. To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost business or lost profits.

8. Termination, changes & governing law

We may suspend or terminate accounts that violate these terms. We may update these terms with notice via the dashboard or email; continued use constitutes acceptance. These terms are governed by the laws of the State of Texas; venue is Travis County, Texas. Questions: hello@nevermissatx.com.